Processing unsigned documentation

I recently requested a premature cancellation from a Vodacom contract. After considerable back and forth I managed to get the quote and submit the paperwork and payment for closure. On the scanned document I had indicated that I require my number on prepaid. I received an sms a few days later saying that my number had been deleted - the opposite of what I indicated on my instruction to cancel contract.<br> <br> Once I approached customer service I was promptly told that it was not indicated on my documentation, to which they attached the BLANK, UNSIGNED quote. I rep**** with the signed PDF with the option of prepaid that is clearly marked, outlined and ticket. I have subsequently been transferred to another department (while being told that it is not a guarantee that they can get my number back) and have yet to hear anything.<br> <br> This is unacceptable service from this *********** company. Is the customer supposed to be penalized due to their lack of educated staff who cannot follow protocol? Who is going to take accountability for this absolutely ridiculous error?! I need my number and am losing business as a result of being unreachable.<br> <br> Pathetic Vodacom. Truly.