tT
takla T

1 reviews | Active since Dec 2016

08 Dec 2016, 12:11

Processing of payments and lack of service

<p>After being soft-blocked on my line due to a short payment on my account, I paid the full outstanding amount 2 days age and yet my lines are still not re-connected. Funny how Vodacom are quick to block your line when you short pay them, but yet the take there time to re-connect. I think it is pathetic for such a big organisation to always come up with excusses that there system are ofline, or tell you that it wil take an hour to be re-connected and two days later I am still waiting. You cant even phone the accounts department because the system will not process your call if you have phoned them more than 4 times.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team