1 reviews | Active since Dec 2016
Processing of payments and lack of service
<p>After being soft-blocked on my line due to a short payment on my account, I paid the full outstanding amount 2 days age and yet my lines are still not re-connected. Funny how Vodacom are quick to block your line when you short pay them, but yet the take there time to re-connect. I think it is pathetic for such a big organisation to always come up with excusses that there system are ofline, or tell you that it wil take an hour to be re-connected and two days later I am still waiting. You cant even phone the accounts department because the system will not process your call if you have phoned them more than 4 times.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
