RK
Ramom K
1 reviews | Active since Jul 2018
14 May 2023, 08:24
***** process is terrible.
I’ve received a notification via email that a new contract is in process without my knowledge. Needless to say, this is *****ulent and contact the call center for assistance.
They located the HiFi branch whereby the account was registered.
I’m appalled that the service cannot flag the transaction or block it and it needs to be sent to the “***** department “.
My concern is the Turn around time is far longer than the actual process of the approval for newly created contracts.
Please can someone flag my account and prevent this from completion.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 May 2023, 12:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2023, 12:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 May 2023, 14:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevant team on the 14-05-2023 and was advised of the Vodacom ***** dispute process. Please note once all supporting docs's have been received by our ***** Team, it takes 7-14 working days to receive feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply15 May 2023, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevant team on the 14-05-2023 and was advised of the Vodacom ***** dispute process. Please note once all supporting docs's have been received by our ***** Team, it takes 7-14 working days to receive feedback. Regards Consumer Website Team
Best regards,
RK
Ramom K's updateReviewer Update
15 May 2023, 14:52Hi,
What relevant documentation is required?
What relevant documentation is required?
RK
Ramom K's update15 May 2023, 14:52
Reviewer Update
Hi,
What relevant documentation is required?
What relevant documentation is required?
RK
Ramom K's updateReviewer Update
15 May 2023, 14:57It’s clear that Vodacom does not take their clients seriously and deal with ******** transactions urgently.
I received an sms and that was it! No further information, no call to explain, nothing. Geez what a useless excuse.
I received an sms and that was it! No further information, no call to explain, nothing. Geez what a useless excuse.
RK
Ramom K's update15 May 2023, 14:57
Reviewer Update
It’s clear that Vodacom does not take their clients seriously and deal with ******** transactions urgently.
I received an sms and that was it! No further information, no call to explain, nothing. Geez what a useless excuse.
I received an sms and that was it! No further information, no call to explain, nothing. Geez what a useless excuse.