Process failure porting of mtn number to vodacom

It is now almost 1 week since I've taken out a new uchoose 200 contract with vodacom and the sim is still not registered on the vodacom network. I've requested porting of the mtn cellnumber to vodacom. This seems to be a major challenge for such a large mobile operator. The service received is pathetic to say the least. The support agents reluctant to assist. No feedback is given to me and no status updates on how far the porting process is. And guess what? Yes the debit order is already processed and still I cannot make or receive a call. This is very bad service from vodacom.