Hellopeter
Share Your Experience
MN
Mahendra N

1 reviews | Active since Jan 2015

03 Jan 2018, 08:46

Problems with Upgrade and Cancelation

In December 2017 we did an upgrade as well as a cancelation of another contract, yesterday was the 3rd time I had to call in to cancel the contract as it was still not done we are being billed for it. When we call in to cancel, the agent on the other side is more interested in selling me a product than doing what was requested. As for the new contract we didn't receive the correct airtime as per contract, trying to sort this out as well.

0
Replies (4)
Vodacom
Vodacom's reply03 Jan 2018, 09:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

MN
Mahendra N's update03 Jan 2018, 09:29
Reviewer Update
Thanks for your response, much appreciated. Looking forward to talk to your consultant. Regards
Vodacom
Vodacom's reply03 Jan 2018, 10:55
Official

Good day Mahendra,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

MN
Mahendra N's update03 Jan 2018, 15:20
Reviewer Update
Hi just checking if you emailed me the proof of new contract as well as proof of cancelation of the other number. The query is not resolved as yet as I am paying extra for airtime that I am not receiving or even reflecting on the contract. Till this problem is resolved , then only can we say that the query as been resolved. The original contract was for R 749 pm, I am paying over R 800 because I requested more airtime, which does not reflect anywhere.