Problems trying to upgrade my contract.

I upgraded my contract end of October online on the Vodacom Portal/website, but I have not received my new phone or had any feedback yet. I only received the initial email and sms confirmation that they received my upgrade request and are processing it.

A week after doing the upgrade, I phoned Vodacom online. This call took 20 minutes as the system was slow. The consultant told me that they were out of stock, but received some stock now and I should get my phone in a few days.

A week later, still no word from Vodacom. I phoned again and my call was disconnected 4 times while I was talking to the consultant. On the 5th call I finally managed to complete my conversation with the consultant. She told me there was a problem and that she will send an email to the admin department.

But I still do not have any feedback. Can someone competent from Vodacom please get in touch with me? I never had bad experience with Vodacom, but this time I am really disappointed.