Problems in Buying Data

It is very useless to have an uniformed call centre that when you call five times and speak to five different agents and get five different answers for one question. Currently having a problem on loading data and I have tried three different ways of loading data and all do not work even now still now working. Had this problem since Thursday 29/10/2015..... As for the back round is so pour because you can hear the Angeles screaming \what time are you going for lunch"and that was loader than the Agent I was talking too."""