1 reviews | Active since Jul 2017

18 Dec 2017, 12:15

PROBLEMS EVER SINCE PREMATURE CANCELLATIONS

I am disgusted to say the least, i have been a client of vodacom for many years, but truly think i am going to cancel all my accounts. I paid up 3 Numbers ( quotes were sent to me in October, i paid all 3 on the 13October and mailed through) the payments were never allocated and i was promised they would sort it out, only to find that it wasn't. Now i received a bill for the amount of R4297.60 WHERE MUST I GET THAT MONEY FROM??? then i had a look further to find that i was billed for ;

********** 595- ********** 739( paid up) Airtime subscription charges Equipment charges

How can vodacom bill me for the months after a contract has been cancelled...... this must come off!! I paid you on the 13Th October , giving you enough time to close and sort the accounts out...

I AM NOT SUPPOSED TO PAY A CENT MORE!!!!!

Someone needs to sort this out or i will be taking this matter further!!

0
Replies (1)
Vodacom
Vodacom's reply18 Dec 2017, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,