PROBLEMS EVER SINCE PREMATURE CANCELLATIONS
I am disgusted to say the least, i have been a client of vodacom for many years, but truly think i am going to cancel all my accounts. I paid up 3 Numbers ( quotes were sent to me in October, i paid all 3 on the 13October and mailed through) the payments were never allocated and i was promised they would sort it out, only to find that it wasn't. Now i received a bill for the amount of R4297.60 WHERE MUST I GET THAT MONEY FROM??? then i had a look further to find that i was billed for ;
********** 595- ********** 739( paid up) Airtime subscription charges Equipment charges
How can vodacom bill me for the months after a contract has been cancelled...... this must come off!! I paid you on the 13Th October , giving you enough time to close and sort the accounts out...
I AM NOT SUPPOSED TO PAY A CENT MORE!!!!!
Someone needs to sort this out or i will be taking this matter further!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
