problems cancelling service

<p>Good day Sir / Mam</p> <p> </p> <p>After 12 years of being a loyal customer of Vodacom I have to cancel my 1 contract due to saving money.</p> <p> </p> <p>When phoning the call center first the prompt settings were incorrect, then when I finally made it to a call center agent and I had to provide details the call got dropped. This is not the first time that this is happening.</p> <p> </p> <p>Please can someone senior assist me with cancelling my contract and changing my number to prepaid.</p> <p> </p> <p>Unless I am to cancel both my contracts and move the 1 remaining contract to a other SP.</p>