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Rachel S

1 reviews | Active since Apr 2022

21 Apr 2022, 14:49

Problems

I am a loyal Vodacom customer with quiet a few contracts running. Never missed a payment. My prepaid phone is missing and I replaced it but I am unable to do a sim swap due to some answers I cannot remeber. I am 63 and cannot remember all these things. My BIG problem is that this number is connected to my security system, my bank account and security pin for reloading other accounts. I HAVE BEEN TO MENLYN BRANCH IN PRETORIA and gave my ID but they referred me to dial 135 which of course is the same questions they asked? (That helped a lot). IS THERE REALLY NO OTHER WAY TO DO A SIM SWOP AS I NEED THIS NUMBER URGENTLY!! THE SECURITY COMPANY UNABLE TO CONTACT ME. Please help....

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Replies (2)
Vodacom
Vodacom's reply22 Apr 2022, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Apr 2022, 08:25
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that authentication is in place for security reasons, as it protects us and our customers. This process is in place to prevent any ********** activities on customers’ accounts. Regrettably, we will not be able to make changes on any accounts if authentication is not successful. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,