Problems

When i walk into a vodacom shop there is always a problem. This is once again the worst experience I had with Vodacom. I have had my Samsung S20 for 5 years. 1 September 2022 I want to upgrade and they tell me that my details have not been updated and my avoidablety does not allow it. Immediately I check my scoring and there is no problems. I have never skiped payments nor do i pay late. Everything is 100% on my scoring. Being a client of vodacom feels like hard work. I just don't understand why there is ALWAYS a problem. I don't have time to go around and send bank statments for vodacom to update my details. If i dont not pay or if i pay late then yes i understand. I really feel like just canceling the contract then we can be done.