PROBLEMATIC CANCELLATION

<p>I was sold a Mobile Wifi contract in June 2016 through Mondo Mobile telephonically.</p> <p> </p> <p>They ensured me that I could cancel the contract within 14 days and not be liable for anything if the device was not damaged.</p> <p> </p> <p>The device did not serve the purpose I had in mind and I cancelled within the 14 day period</p> <p> </p> <p>18 June - contract cancelled in writing.</p> <p> </p> <p>22 June - receipt of cancellation acknowledged.</p> <p> </p> <p>June - I contacted Mondo Mobile to arrange collection of device and was assured it was cancelled and that I would be refunded for any erroneous billing thereafter.</p> <p> </p> <p>July - No collection but billed</p> <p> </p> <p>August - No collection but billed again</p> <p> </p> <p>September /October - I phone again to follow up and they said everything is in order, they must still collect. Billed again</p> <p> </p> <p>October - device collected and billed again</p> <p> </p> <p>November - I am billed a hefty cancellation fee ! which is ******* since I cancelled the contract within the 14 days.</p> <p> </p> <p>I phoned the call center and I am still waiting for a resolution...</p> <p> </p> <p>Vodacom just debited my account and some of my other essential premiums could not be debited!</p> <p> </p> <p>This is not only poor service but a ******** act.</p> <p> </p> <p>Please respond and rectify this upsetting situation. </p> <p> </p> <p> </p>