Problematic C3D system dor porting

I`m on a second month trying to port back my number to vodacom, the number was once on a vodacom contract whereby it is in the so called C3D system, my request had porting had to be cancelled twice because it was not submitted through this C3D system which even the helpfull consultants had no idea as to how to go about it, a telephonic guideline had to be done after 3 weeks of going up & down. My porting in request to vodacom was approved via C3D & when i though the nightmare is over we just had to finalize the process of porting by doing RICA & activating sim card which we were advised to send an E-mail to my suprice no one knows how to go about it & RICA cannot be done at stores it gives error message, the helpfull consultant is trying by all means but we still dont get help, consultant, porting department, help desk even where they said the mail must be sent they say they were not trained to do RICA on C3D system, even managers at stores & supervisors at porting department they say they only know M2 system, some department we called they said they only deal with contract, my point is how can vodacom introduce system which they offer less to no training in it because now i`m stuck, i would prefer if my number can maybe be removed from C3D system so I can do hustle free porting or get help on how to rica & activate Sim