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Charlotte N
1 reviews | Active since Dec 2020
06 Jan 2021, 07:46
Problem with Vodacom
Vodacom did phone me yesterday but they were not able to unblock the phones and they responded by saying that the query is at the back office they will respond after 3 days which is the same response that they have been giving me since last year after each call I was told to wait for 72 hours somebody to contact me.
I was given this reference number ***.
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Replies (2)
Vodacom's replyOfficial
06 Jan 2021, 08:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 08:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Charlotte N's updateReviewer Update
08 Jan 2021, 13:02I still have a problem with Vodacom all the phones still blocked I was told it will be resolved within 24hours nothing has happened and no one has contacted me about this and all four (4) phones are still blocked and no one is saying anything
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Charlotte N's update08 Jan 2021, 13:02
Reviewer Update
I still have a problem with Vodacom all the phones still blocked I was told it will be resolved within 24hours nothing has happened and no one has contacted me about this and all four (4) phones are still blocked and no one is saying anything