ML
Matty L
1 reviews | Active since Mar 2023
15 Mar 2023, 11:53
PROBLEM WITH VODACOM ACCOUNT
Dear my account is fully paid. Vodacom email or messages that my Vodacom account is in arrears. I sent many mails to them with proof of payment from Jan 2022 till 3rd March 2023, without any success. "Quote SMS dated 13th March 2023 Hi, your Vodacom account I*** is in arrears with R1292.64. Kindly make a payment or call *** to arrange a payment plan to remain connected". I am really sick and tired of corresponding with Vodacom call Centre. Please assist me with this problem I also threatened them with the attorneys as well as changing to another network, without success
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
15 Mar 2023, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2023, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,