Problem with Vodacom

On 27/01 R300 was deposited into the bank account for them to debit of the account but it was never done. The end of January I got a sms saying the account is in arrears when I called the call centre, an agent confirmed this. I advised her that the money is there at all times and I have never skipped a payment. she wanted proof of payment but the queue in the bank was long as I only have half an hour break. I went to an ATM and took a receipt and the fund of R378 was still there. On the 03/02 I received an automated message asking me when I can pay the so called overdue amount and I need to select a date for it to be debited as the funds were available I choose 22/02. I received a sms thanking me for my commitment and advising that the debit order will go off on 22/02. On the 22/02 I received another sms reminding me that the debit will go off but that never happened. On 29/02 my service was suspended, when I called them on the 01/03 they advised that a debit order for R757 has gone off and in 2 hours my service will be reactivated. After about 5hrs I called back only to be told that it can't be done as they have to wait for an sms from the bank.This is really not professional.