problem with upgrade phone

Rozanne Foulds went to Vodacom Shop in Riversquare shopping centre on Sunday 01 March 2015 to upgrade my contract.<br> I asked for a Sony Experia Z3 handset.<br> I started using the phone's interface and realised that the touch screen on the phone is problematic. I took the phone back and asked if I could get a device in working order. I was advised that they won't be replacing the phone and that the phone will be send off for repairs.???<br> <br> Now here is my concern...<br> Is Vodacom in business to sell broken/problematic devices to customers and then have them wait for it to be repaired (turnaround time is anything between 7 & 14 Days)<br> In this period it is expected from me to still honour payment for the device and the contract without having any device, to at least use the sim card.<br> It is totally unacceptable to have any company in South Africa selling products( new or second hand) to clients that are not in a working order and refuse to exchange when the problem is mentioned to them..<br> Awaiting your response in anticipation.<br> Regards,<br> Rozanne Foulds