Problem with registering a new number on the portal

<p>Hello everyone</p> <p> </p> <p>So the story goes on like this, last year, I bought a prepaid sim card with the number of ********** 925 and I registered my ID with it on the myvodacom website. So I eventually got another number so I left the 072 number unused for above 6 months, which then this number was given to another vodacom user.</p> <p> </p> <p>So then I got myself another vodacom prepaid now (An 082 no) and I'm also considering getting a new cntract from vodacom, so I tried logging onto the website, because the 072 no was given to someone else, I won't be able to log in with OTP and when I type in my email, it says the email is not found on their database and asked me to register, so here comes the problem, when I type in my ID no at the registration page, it shows : This ID is already linked to a different profile. Link another number now. What I'm suspecting is, my ID no is still linked to the 072 number which is GIVEN TO SOMEONE ELSE, but there is no way I can register when my ID is still on their website. So my problem is simple, PLEASE GET MY ID OFF THE VODACOM SYSTEM SO I CAN REGISTER IT AGAIN.</p> <p> </p> <p>So then I decided to phone the customer service (last week sometime), they told me they cannot do it for me, so they need to forward it to the technical support, which I believe she did, cos 2 days later, I received a SMS saying that: It appears the number you querying about is not registered on the vodacom website, please go to the site and register. MY PROBLEM IS, I CANNOT REGISTER BECAUSE THE ID NUMBER IS TAKEN.</p> <p> </p> <p>So on Monday, I phoned them AGAIN, the lady said the same thing as the previous time, only technical support can sort it out or I can go to the nearest vodacom store, after the phone call, the lady said that the technical supportwill get back to me shortly, so it been 2 days now and nothing is happening, so I went to the Vodacom shop and the IT guy there said I can phone this number 082155, which I did, but it just gives me a bunch of info regarding RICA or prepaid services, so I decided to come to hellopeter to write this and see if anything can be solved.</p> <p> </p> <p>My problem is very simple, PLEASE REMOVE MY ID ON THE SYSTEM SO I CAN REREGISTER WITH A NEW NUMBER, this phoning around and going to the store without getting the problem solved is getting very annoying. Please, Vodacom if you reading this, please solve my issue.</p> <p> </p> <p>Regards</p>