problem with my account

I paid my account on 5 aug at standard bank on 19 aug they suspended my phone i e mail them a proof of payment they said they have received it and will be rectified within 7-14 days on 31 aug they suspended my line again email a proof of payment again said they did received it will be rectiied within 7=14 days on 16 oct they suspended it again email them a proof of payment again said it will be rectified within 7-14 days on 26 oct received sms my account is over due phoned again said they did received proof of payment but a workflow was not created so they will do it and within 7 -14 days on 12 nov i phoned whem again to see if they allocated my payment said they did allocated the payment my account is rectified i phoned again and the account is still in arrears please help