Problem with migration

<p>Last weekend i visited the Sandton City 4U store with my mother.</p> <p>Both mine and my brother's contracts are still in her name as she took them out for us while we were at univeristy.</p> <p>My mother requeted that the assistant transfer my BROTHERS contract from the "Red Advantage" package to the "Red More Data" package as he was using signficantly more data than call minutes.</p> <p>The assistance told my mother that he would do this and the migration would be effective as of 1 Feb.</p> <p>This morning (one week later) i decided to go onto the Vodacom App and check my data balance. I was shocked to see that my phone bill was R3300! When i checked a detailed breakdown i saw that i have a data allowance of 14GB!</p> <p>It turns out that Vodacom has:</p> <p>1) Migrated my cell phone number to the new package- effective IMMEDIATELY!</p> <p>2) Charged my cell phone number for both the "Red Advantage" & the "Red More data" packages! It is clear that Vodacom does not understand what a migration is! A migration is a MOVE from one package to another, ie not a merge of TWO packages!</p> <p>When i visted the Sandton store to find out what is going on they showed me the document that my mother signed which does indicate the wrong number which means that the assistance had processed the wrong request and my mother signed an agreement based on trust.</p> <p>BUT what she did not sign for was to have two active packages in one month!</p> <p>The store informed me that Vodacom has recently moved onto a new system and they are currently going through teething problems. As an auditor i know that this happens which is why you engage with IT Auditors to test your systems before rolling them out- especially in a MASSIVE listed firm.</p> <p>I suggest Vodacom go and test their new migration system and add appropriate controls in place to resolve such issues!</p> <p> </p> <p>I would like Vodacom to reverse this "Migration" (if we can call it that. This is more of an intergration of two packages!) effective immediately! I would also suggest that you roll out a training program where your staff are trained in how to effectively operate the new software as both the store assistant and the call center where oblivious to the fact that a "migration" could even happen mid month!</p>