Problem with esim capabilities. No answers. Only excuses.

All other companies like MtN and cell c is love woth esim in phones. Not vodacom, they only offer it for wearable devices. They said it might work in my phone, tried it, issues at first, then few months problem free. Last few konhs I can’t get incoming calls, sms or ussd. I have escalated the matter numerous times. No problem solving only excuses. I am on contract and want to biy out my contract, I tried a cell c prepaid esim and it is working problem free. What is the use I pay for services I cant use at vodacom. I will not be renewing my vodacom contract (and I 2 been a client for many many years) I also want to stop my contract immediately even if it costs me money. Vodacom is supposed to be the no1 network provider but they do not want to evolve, they just find excuses. Vodacom can’t even phone me to solve the problem as my vodacom contract number is not receiving incoming calls. Maybe I should leave my cell c prepaid number that is working. How ironic.