Problem with Contract Migration

I requested a migration on my number as well as my wife's number via the customer support number 082111 on my contract on 3 June 2015 and was told the upgrade will take place on 1 July 2015. We were also promised a free 250M data bundle with the upgrade on both numbers. The upgrade on my number was not done as promised but the upgrade on my wife's number was done but no data bundle was allocated. I tried to get it resolved via on-line Chat, as well the 082111, *** but the problem was not resolved. I was told by an operator that the call was logged and I would receive the reference Via SMS, that also did not happen. I was also told my upgrade may only happen on 1 August and the data bundle on my wife's number would be allocated on 1 July. The data bundle was not allocated. On 1 July I went to Customer Support in Menlyn shopping Centre and eventually received reference S3-8A528-8SEG3 and was told I can contact 082111 for an update. I tried to get a progress report on this call via Chat as well as 082111 but was not able to get an update. The migration is still not done and the data bundle still not allocated on my wife's number.