Problem with BIS

Purchased Airtime, BIS and Data Bundles yesterday (21/09/2014). Money was deducted from my bank account and received sms's confirming purchases. This morning when my BIS should have kicked in, it didn't. I called the call centre and I was told that Vodacom has been experiencing problems with the recharging of BIS since last week. They are working on the problem and will only be able to get back to me within 12-24 hours. I use my phone for communicating with my staff on whatsapp since they are site based. With my phone not having BIS it means that I now have to call them and that takes airtime. Am I the only person who thinks that is unfair. People don't only use their mobile phones for personal reasons, a lot of businesses use it just like I use mine. Why hasn't Vodacom let their clients know that they are experiencing problems with BIS since last week. This is so not okay.