Problem with account and package

On the 2/11 I upgraded my handset (with great difficulty) and updated my contract to the red premium package. My account is currently sitting at R7600 which is impossible as I never go over R4000 per month. This is due to:<br> <br> 1. I have been incorrectly charged for data usage in October. I purchased 10 GB of data over and above the data in my monthly package but I'm being told that I there is a bill for over R2000 for data usage outside the bundles. <br> <br> 2. The Red Premium package was suppose to start on 01 November however its the 03 November and it has not been activated so I'm currently being charged for data outside of the package which is increasing my bill.<br> <br> I called the call centre this morning and have received 2 ref #'s (S3-9LB13-3W8M6 and S3-9LB4B-BKSG) and now have to wait 24 hours to then have to speak with 2 separate people. I have spoken with more than 5 Vodacom employees since the 2/11 which has taken up a huge amount of my time! I would like one person to call me today to resolve these issues.<br> <br> I've been a Vodacom customerr for over 15 years and spend over R3000 per month, I fail to understand why Vodacom does not deal with premium contract customers differently.