Problem was never sorted.

Item: Vodacom
Rating: 1
Author: Jodiene S

Hi. I am still waiting for vodacom to collect their parcel because the premium is piling up, making it very hard for me to pay. I would kindly like vodacom to make a plan immediately because it is stressful. It's the second time I am writing a review now for assistance.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Jan 2024, 07:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Jan 2024, 07:38

Official

Best regards,

Vodacom's replyOfficial

09 Jan 2024, 08:20

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the collection has been completed and a cancellation requested.

Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply09 Jan 2024, 08:20

Official

Best regards,

Problem was never sorted.

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