MM
Margaret M
1 reviews | Active since May 2019
20 Jun 2019, 20:22
Problem unresolved.
Following my review I wrote on the 29/05/2019.I received a call from Vodacom telling me that they will update my information and it will take 14days for them to update everything, I wanted to wait until I give a positive feedback about this .But to my surprise nothing was updated.I would like to receive the evidence that shows that they are doing something about my case.
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Replies (2)
Vodacom's replyOfficial
21 Jun 2019, 07:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jun 2019, 08:24 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on *** or email ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on *** or email ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply24 Jun 2019, 08:24
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on *** or email ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on *** or email ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team.
Best regards,