Problem supposedly fixed ...?
<p>So I wrote in Hello peter on Monday complaining about how badly Vodacom do their job. They posted yesterday afternoon that the problem was resolved, but they give no contact details or who to follow up with and they are still sending sms's telling us the enormous sum of R108 is outstanding and our phone is still cut off???</p> <p>I have been a faithful paying customer for the past 15 years (at least) and now there is one glitch in payment - caused by their incompetence and I am treated like a ********! </p> <p>Is there any customer oriented businesses left in the world of commerce or are you all so hellbent on profit that your customers are just dirt you have to deal with every day ... Without us YOU WONT MAKE A PROFIT!!!</p>
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Vodacom's replyOfficial
29 Jun 2017, 07:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2017, 07:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
29 Jun 2017, 16:18While waiting for someone to actually resolve our problem and not just pretend to resolve it, our service was cut off. Clearly Vodacom staff do not have a clue what they are doing.
's update29 Jun 2017, 16:18
Reviewer Update
While waiting for someone to actually resolve our problem and not just pretend to resolve it, our service was cut off. Clearly Vodacom staff do not have a clue what they are doing.