Problem still not sorted.

Posting again a week later. I received a phonecall on Tuesday. The lady tried to give me the phone number for the online people who could deal with my problem. I told her I had been in contact with them and have been told numerous times they cannot help me. They can't help me in store either. Still. I was told my email had been escalated. And I would be contacted shortly. I still haven't heard from anyone. But the money continues to come off my account every month. For a Contract I didn't ask for. That has never ever been activated. Come on Vodacom. Someone has to know what they're doing!