Problem still not sorted...

<p>This has still not yet been rectified. I received a call from Moenier De Vries advising that I would be receiving a credit for the inconvenience and that going forward, the problem would be rectified. The credit was passed and no deduction was actioned by Vodacom last month. This month, both handset installments are again showing on the payable invoice and the remainder of the credit (last month's invoice was less than the credit given) is not showing. Could you please advise what is going on and when this will finally be rectified? Refer 1- ********** 9579. This level of service leaves me pulling my hair out........</p>