Problem still not solved #fibre

Never have I ever experienced such BAD service from a service provider this one called Vodacom... Working from home and being online is utmost importance to my business. Tuesday our Fibre goes offline around 6pm and just never came back online. My husband has been logging service requests from 7pm Tuesday and all Vodacom says is we working on it, no time frame is given when asked and each call center agent (Faith/Gugu/Rewener/Lungi) we speak to says switch the router off and on - hours on the phone with them and not one employee of Vodacom has the knowledge to fix the problem. Escalated to manager to date no one has fixed the problem or called to explain why it is happening... My business is all about service despite the product I need to sell Service is everything and I am frustrated that such a big brand has no solution to a problem that is linked to their product.... Is Vodacom going to provide me with the lose of income NO!! Is this what we get for paying our bill with Vodacom on time each month I might NO HELP NO SERVICE & NO SOLUTION.... you have lost loyal clients!