PROBLEM STILL NOT SOLVED"DISSAPOINTED WITH ONLINE UPGRADE STILL A MONTH UPGRADE NOT SORTED"

<p>Thank you for the response from the previous request.</p> <p> Yesterday I called Ashely and while he was on the phone waiting patiently for me to open the Vodacom page on the internet, I went online logged in and did the upgrade for the Samsung J5 Prime just before 12:00 and it gave me a confirmation that the order was successfully place for my number ********** (order number: VODACOMONLIN- ********** ********** 34). Today I called Ashely to confirm whether the order went through it did not, so we re-did the order again online and it confirmed that the order was successfully placed(order number VODACONONLIN- ********** ********** 12), poor Ashely has even excalated the matter to your ISD Logs for feedback. CAN YOU PLEASE ASK THAT DEPARTMENT TO FAST TRACK AND ATTEND TO THIS QUERY AND TREAT IT AS A MATTER OF URGENCY as I have waited over a month and 3 days to do my upgrade and I am loosing faith in VODACOM and it shows that your system is at fault since I started with the upgrade on the 05 May 2017. Please do not let your system reflect bad on your consultants as I also work with clients/customers and it is not nice when you are to blame for the systems hiccups.</p> <p>I just feel that to keep us at ease as your customers, in cases like these the manager/supervisor or team leader should be aware of the system problems and should call/ sms or e-mail us just to reassure us that they are aware of the problem and they are fixing it, the poor consultants are the ones always on the receiving end of the unhappy/dissatified customer.</p> <p>WHEN WILL THIS PROBLEM BE SORTED AS I NEED MY PHONE ASAP?????????????????</p> <p> </p>