bH
berenice H
1 reviews | Active since Feb 2013
17 Nov 2017, 16:37
Problem STILL not solved
I upgraded my contract on the 2 September 2017. Starting 01October, i received my invoice for Oct and i have been overcharged. My contract was taken out without a phone yet they r charging me for a phone. I have called 6 TIMES and gone into the Vodacom 4 u store and have got no where. I have a 5 month old baby so to constantly go back and forth is NOT easy. This was not my error yet i have to CONSTANTLY phone and No-one can help me. I am fuming.........
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Nov 2017, 08:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2017, 08:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Nov 2017, 13:39Dear Berenice,
Thank you for your patience.
I've responded to you via SMS with feedback.
I do apologise for the inconvenience caused.
Regards,
UW
Best regards,
Vodacom's reply23 Nov 2017, 13:39
Official
Dear Berenice,
Thank you for your patience.
I've responded to you via SMS with feedback.
I do apologise for the inconvenience caused.
Regards,
UW
Best regards,