RJ
Ronelle J

1 reviews | Active since Dec 2012

07 Mar 2016, 09:58

Problem STILL not resolved.

About 25 February I contacted Vodacom call centre to apply for a new iPhone 6 contract. The call centre could not assist me as my contract has been ported to a new system. They transferred me to the new system which required a loyalty number. <br> After numerous discussions spending nearly an hour I logged complaints on the Hello Peter website. Response time was fast. But that is where it has ended.<br> I received an sms on 1 March 2016 to tell me the query has been closed. ref number ***. No indicated given as to what was done. Only that I must visit the wesite. No detail as to where on the website I am supposed to go.<br> So I phoned the call centre today again. And again the same story. Now they tell me I have to visit one of their shops. Where on earth will I get the time to go visit a shop? Just because they changed their system I am being incovenienced?<br> Come on Vodacom. Please get your act together!<br> All I want is an iPhone 6 on contract, Please Please Please Please

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 10:59
Official
Hello Ronellej,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team