Problem still not resolved!!!!!!!!

On 21 May 2021 I was contacted by one of your agents offering me insurance on my new device (Samsung A72). I took up the offer and was promised that you would mail me the policy. I indicated that I wanted the insurance for the device but the line in question would be the *** number. The agent confirmed and reminded me that the insurance would only be active if the sim in question is in the device insured. I confirmed this and was told that you would mail me the policy. Please check recording of conversation. By Monday 24, no policy had been sent to me. When I phoned to check, I was told that there was no policy activated and it would take a day or two. I phoned again on Wednesday 26 May and again was told there was no policy. I then lodged a complaint on Hellopeter. I was contacted by one of your agents that promised to assist and resolve the issue. He found that you had insured the device but with the wrong number (067). He said it would be corrected. I was then contacted by someone from Finrite. she requested me to submit change of insurance forms. I refused to submit any forms as it was not my error and I did not even have a policy. Since the I have been trying to resolve this issue with no success.

I find this level of service pathetic. Your agents have misled me and I am sure you have billed me for a service I did not request or for what I agreed to. I would like to request the recording of my conversation with your agent that sold me the insurance as I want to take the matter further. You are clearly not interested in resolving the issue or fixing the problem.