PROBLEM STILL NOT FIXED

I reported a technical fault on the 15th of November and was told that it would be sorted out in 7 days, TO DATE THIS PROBLEM HAS NOT BEEN RESOLVED. Vodacom has not followed up on this as yet. Worst service provider ever. Can someone assist?? I AM NOT ASKING FOR FREE SERVICE AS I AM STILL PAYING A MONTHLY FEE FOR SERVICES NOT RENDERED. How can vodacom treat their customers like this?? As a consumer what recourse do I have, can somebody out there advise. I reported this on hellopeter on 2 December AND AGAIN ON 19 DECEMBER and vodacom rep**** BOTH TIMES stating \Thank you making us aware of your complaint. Please note that a consultant will make contact with you in due course to assist with your query."TO DATE I AM STILL WAITING!!! <br> <br> WHEN WILL THIS PROBLEM BE FIXED VODACOM??<br> """