mG
michelle G

1 reviews | Active since May 2021

27 Sept 2021, 15:06

PROBLEM OF BEING HACKED ON ALL SIM CARDS AFTER DISPUTE WITH VODACOM

(MY ID NR ***-MISS M LA GRANGE)-my previous post, REARDING VODACOM - michelle G | 04 May 2021, 12:31 - AS MENTIONED IN MY FIRST POST ON HELLOPETER. michelle G | 04 May 2021, 12:31 (THE ******* UPGRADES ON X3 NRS WERE DONE, X2 OF THESE NUMBERS I DID NOT HAVE THE SIM CARDS OF). THIS WAS SORTED BY VODACOM, AND CONTRACTS WERE CANCELLED. -THE REASON FOR THIS POST…. –ITS EVEN MORE DISTURBING WHAT HAS FOLLOWED SINCE THEN… -I AM REQUESTING YOUR ***** DEPARTMENT TO DO AN INVESTIGATION, BUT I WILL HAVE TO OPEN A POLICE CASE AS WELL AS THE EVENTS FOLLOWING WAS- AND STILL IS VERY DISTURBING … -During the period where it all started –JUST BEFORE THE DISPUTE STARTED---was ….I had started communicating with Mandisa Ntuli, at ***, she was extremely helpful in the beginning , I had kept all our email communication, I started 5/2/2021, and then 6/2/2021 communicating with her , her first email had an attachment on , with nothing inside attached to it , I did not open it , at first because my work email, picked this email up as a phishing scheme, I emailed her back asking if she had sent the email , she mentioned she had …then I checked and the email attachment had nothing inside…..But as I had mentioned she was very patient and kind … -the all about the dispute I had with Vodacom, was mentioned in my first post, here on hellopeter.com -the reason for this post is 2 fold; - 1st reason—since the dispute with Vodacom, ----6 phones later and about 15 sim cards later ----I get hacked on every sim card attached to my id when it gets rika-ed, SO IT IS ATTACHED TO MY ID , MY INFORMATION FROM RIKA GETS SHARED , AND THEN I GET HACKED …. -the following number from Vodacom was hacked, the one the Vodacom agents had phoned me on-…*** (this phone was totally disabled and locked, and I could not get anyone to help me), this was precisely at 5h00 in the morning when I smsed my mother on her Vodacom contract phone -***, and told her, her tel number of vodacom is hacked, as a male is answering the phone at times when I phone her. -these pre-paid number were also hacked-*** -*** -*** -these were only the ones from Vodacom, it does not matter what sim card I get and use, they all get hacked, I have x4 cell contracts , their numbers were also hacked , I am being hacked on any number that gets riked on my id number –the cell c contracts are not your problem but it seems because of the dispute I had with Vodacom , it could possibly have angered someone at Vodacom , maybe if someone had gotten in trouble regarding my dispute (and ******* upgrades that were done) , and now it’s time for retribution… -I had seen the following number on my TeamViewer at work-***—I phoned this number privately, and I recognised the male answering the phones voice, it sounded very much like of the Vodacom consultants I spoke to in February, and the person that answered my mom’s Vodacom number when I had phoned her …, I am not making accusations…. I am asking your FRUAD dept. to investigate this, it seems someone is trying to invade my work computer …. all the consultants at Vodacom, I had spoken to in February and thereafter knew I worked on a call centre and cannot answer calls at any time, however, it seems someone knows exactly how the PRESENCE APP for call centres work, and is trying to invade my work system. I am also suspicious of that first email I had received… This person that answered the phone, (of which I saw the number on my team viewer, as mentioned above), immediately sent me an sms that partially disabled my phone…. this is something very suspicious to me …it was a phone I had just bought and this was the first call I had made on this phone. The number from which I called was a pre-paid Vodacom and the tel number was-***.I can imagine it might be advantageous to get on my calls at work to get possible contacts for contracts ….I don’t know if this is true , someone has a lot of power …and I had contacted a cybercrime investigator who mentioned this sounds to him like an operator at a network , and if it so, they can just what they want to when they want to. -Could your ***** department please investigate this? It could be damaging to your company’s reputation if this would be the case and if it would be true … -THEN THE 2 PART OF THIS POST, THIS IS MOST DISTURBING AS IT INVOLVES MY MOTHER, SHE IS 75 YEARS OLD, STAYS FAR AWAY FORM ME IN MARGATE, SHE HAS THE SAME SURNAME AS ME, AND SOMEONE IS ALSO TRYING TO INTIMIDATE AND VICTIMIZE HER, SHE HAD NOTHING TO DO WITH MY DISPUTE AND SHE WAS IN NO WAY INVOLVED, BUT THIS HAS DEFINATLY VODACOM AGENTS CONNECTED TO THIS …. (I am making the enquiry on her behalf ….as mentioned down below…, she has no airtime and no data, and she has difficulty in driving, has a problem with her leg being painful and cannot get to a Vodacom shop.) HER ID NUMBER-***, HER TEL NUMBERS -***-THIS ONE HAS BEEN HACKED AND IT SEEMS SOMEONE HAD DONE A SIM SWAP? -***-THIS VODACOMNUMBER WAS DISABLED ON 22/9? AND SHE CANNOT PHONE FROM THIS ONE, ONE CANNOT CALL HER ON THIS PHONE AS WELL, IT JUST GOES OVER TO VOICECALL -***-HAD R1000 ON FOR CALLTIME, THIS WAS TAKEN AND VODACOM MENTIONED SHE USED THIS FOR DATA, OUT OF DATA BUNDLE, SHE DOES NOT EVEN USE INTERNET ON THAT PHONE AND ONLY USES IT TO PHONE … -***-IS HER OTHER PHONE -5-THEN SHE HAS A MOBILE ROOTER-TEL OF THIS IS -***-A-SHE GETS 20 G PER MONTH, I DON’T WANT TO BE FUNNY FOR A 76-YEAR-OLD THIS IS A LOT OF DATA AND HAS ALWAYS BEEN ENOUGH …. -on 22 September she phoned Lerato at Vodacom call centre at 12h30, It was so noisy, she could not hear, the lady then said they work from home that’s why it is so noisy …. then she phoned Juliet a few minutes after that ….to help her concerning the R1000 airtime Vodacom had taken from her …. Then Saturday 25/9-she had spoken to an agent of Vodacom, and she bought a 5g data provisionally …this man told her this Mobile rooter is no good she should get Wi-Fi, for R700 per month, she mentioned she cannot afford this …..

-on Saturday 25/9- she had bought an additional R100 airtime for her phone at checkers and put it on her phone-***… -she kept on getting one sms after another telling her her airtime and data is finished she should buy new data and airtime, she mentioned they sent this to her about every 2 minutes

-then last night at 19h00 26/9-she had gotten calls on all her Phones from Vodacom, telling her all her data and airtime is finished, she cannot make any calls of use data, she mentioned to them, she was not calling anyone, they /Vodacom had phoned her …., thus the 5g , data plus the 20 g for the month and all her airtime on all x4 phones finished , and they are desperately trying to upset this poor lady of 76 years , why ?????/ -could your department look into this, I am making the enquiry on her behalf ….as mentioned above, she has no airtime and no data, and she has difficulty in driving, has a problem with her leg being painful and cannot get to a Vodacom shop, Thank You Michelle, my tel number -***-and yes this phone is also hacked at present

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2021, 15:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mG
michelle G's update30 Sept 2021, 13:27
Reviewer Update
Thank you would appreciate it
I just want to add the following -...it actually maybe pin points when my problems with Vodacom , started ...and I don’t know if had or has any connection with hacking problem , but I will mention it either way...

...this problem actually started , when I had gone to Vodacom shop Colonnade on-23/1/2021/@9h58, I wanted to cancel my Vodacom contracts as the 2 years were coming to an end—I saw Gregory Moma there , and wanted to upgrade with a laptop , but decided against it as I did not want to pay it over 3 years , I did not go through with the purchase or contract, Gregory forgot to give my id back to me and I forgot to ask for it , I did return to the shop about x4 times thereafter to ask for them If they could look for my id , they just said it was gone...So here the problem was started, and escalated with the dispute with Vodacom...Or might I say it seems the hacking had started from here on. I did register my id with the south African Protection services , in case someone would want to purchase anything using my id.

I would appreciate your ***** unit to investigate this issue please.
thank You
Michelle
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