Problem not sorted out after 3 weeks

Good day.<br> I logged a complaint with Customer care that I am not able to log onto my profile via the vodacom site, vodacom applications on different devices.<br> <br> I cant log on with any of my numbers, last communication from vodacom was that they would request my on line profiles to be del and I can reapply for them as they cant find why I cant log on. This has not been done since last week. <br> <br> My account holder number is ***. You can contact me on *** or [Email Removed]<br> <br> Please get this sorted out. <br> <br>