Problem not resolved

EC-1KM9-23049Y -Has not been resolved Good day,

I thought the problem was solved because i was told that i could call in today and do my upgrade. I was on the call from 9am until 11am being transferred to so many different departments.I tried explain to the consultants but not one could assist me. The consultants said my upgrade was declined and need to go to the accounts department .. the accounts department says i needed to go to another department . That department said i must go into the branch. Then i spoke another lady and said its being declined because my score … and i need to send my 3 months bank statement , payslip and proof of address. i’m sorry all i needed was an upgrade and i never had such problems before. I have been with Vodacom for over 15 years and whenever i did my upgrades i never did send all those documents. I can’t get off from work to sit in a branch to get 3 months bank statements and the bank will charge me the statements. Are you guys willing to pay that charges because i have been through this process before when taking out my contract with you guys . The problem of declining is because of my score … Yes because remember the issues last year and now this year. Rani , what a wonderful lady .. Could you please try and sort this problem out so that the contract can be in order. I dont have the time to go into the branch and get statements. Please look at my payment history for vodacom. There is not one return and you guys didn’t ever have to call me for any payments missed. Can the contracts department please approve the request and send me the phone ?? if not please close my account with Vodacom and send me a letter that the account has been closed. Telkom has been calling me all the time to reopen my account with them for a cell phone contract. If you guys can’t help i will have to move over to them.