SB
Sandi B
1 reviews | Active since Mar 2015
23 Feb 2021, 09:55
Problem Getting hold o Vodacom
I Have been arrears on my account for awhile so my service was suspended which I completely understand. Yesterday I made payment in full and called to speak to an agent. They asked me to send the proof of payment o an email address which I did. They then asked me to call *** in three hours, which I did. The only problem is, is that I couldn't speak to an actual person and they kept saying that I must leave an number for them to call me back on. The only problem is, is the only number that they can call me back on is my cell number which has been suspended. You can see the issue. I have made the payment and all I want is my service restored. If some from Vodacom could get back to me here and tell me what I must do.
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Vodacom's replyOfficial
23 Feb 2021, 10:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 10:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,