CP
Cheslynn P
1 reviews | Active since Apr 2021
21 Apr 2021, 11:02
Problem delivering
I am waiting for 2 weeks for a phone i took out on contract at Vodacom. Firstly it was not made clear to me that they do not deliver to 3rd party. Then secondly when i changed my address now no one is contacting me to find out appreciate time to deliver it to me. Was never issued with a way bill number to find out from courier. Its just a hassel.
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Replies (2)
Vodacom's replyOfficial
21 Apr 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Apr 2021, 16:16 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Apr 2021, 16:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,