Problem after problem (Unacceptable)

<p>The past 14 weeks it has been one problem after the other. Firstly I've handed in my phone at the Vodacom Mountain Mill branch in Worcester on 4 Aug '16 they said it will take a max of 3 weeks to repair my iphone, 3 weeks came & 3 weeks have gone. I called numerous times to follow up on the phone & they kept telling me the engineers are working on it. I spoke to the manager and he tried helping out for 2 weeks and then never heard from him again after I left a few messages that he should call me back, one lady from the Vodacom store got very ****y/sarcastic with me after I called again to follow up, if I haven't called so often I would most probably only have heard from them in 2017 or never.... after 14 weeks(more than a quarter of a year) Vodacom insurance called me to let me know that they won't be able to repair my phone , I found out from a very friendly lady from Vodacom insurance that they only received the phone 7 days ago after Vodacom kept on telling me that the engineers are working on it(don’t understand how the engineers have been working on the phone the past 14 weeks but only received the phone 7 days ago???). I waited 14 weeks just to let them call me and tell me they won't be able to repair my phone, this is ridiculous! Secondly I had to take over the account in 2014 as the account was on my dad's name after he passed away, I've done this all in store and they informed me that I should lift my insurance as apple discontinuous the phone when a new version comes out, I requested to lift the insurance to R12 000.00, when Vodacom insurance called me on 10 Nov‘16 I was informed that this was never done, I am furious! Now I have to pay the difference out of my pocket because they made a mistake (unacceptable).......</p>