EL
Esmeralda L
1 reviews | Active since Jan 2021
10 Mar 2021, 07:52
Probably time to move to another provider
So once again my account is suspended, however when I phoned yesterday they told me that my account is in a credit with R500 however the vodacom app says I owe money and I'm in arrears which vodacom they cant pick up anywhere. They updated the status and said it will be fixed however I'm still waiting.
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Vodacom's replyOfficial
10 Mar 2021, 08:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2021, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team