NM
Niekie M

1 reviews | Active since Mar 2014

24 Jun 2021, 08:58

Probably the most useless service provider out there.

I have been trying to upgrade a line since 6 July. More than 3 weeks later, I have just been told again "I will let my supervisor call you back" Confirmations takes weeks, escalations us ****** useless. They take their time to do their job, just to once again tell you "The phone that was in stock when you started this process is not in stock anymore. I will cancel the contract, and order the phone that is in stock.". That NEVER happen. They just keep wasting your time. NO straight answers, just ****** lies and frustrations. A communications company that does not work. Well done Vodacom. You're losing my business.

0
Replies (3)
Vodacom
Vodacom's reply24 Jun 2021, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NM
Niekie M's update24 Jun 2021, 11:36
Reviewer Update
I somehow doubt it...
Vodacom
Vodacom's reply24 Jun 2021, 12:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team