LC
Laubscher C
1 reviews | Active since Apr 2011
28 Jan 2022, 12:17
Private sector with Government service levels?
Trying to cancel 2 R65 contracts seems to be impossible. The numbers listed on their website for cancellations - *** says that they cannot help me, I need to phone 082 135 (Cancellations is not an option there). Trying to call their corporate number (As listed) *** gets greeted by a voice stating that the number does not exist anymore. Who are actually keeping the website up to date? The same people that Government use? Because the service received is much the same. Up until now I wanted to upgrade one of the 7 contracts I pay, but I think I'll buy MTN data, they are cheaper anyway. I think I will just cancel my debit order, and wait for them to call me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Jan 2022, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LC
Laubscher C's updateReviewer Update
28 Jan 2022, 15:16I got hold of a consultant, and unfortunately did not get her name. What a super service person this was. If Vodacom wants to learn how to keep customers, speak to the lady that helped me, and USE her as an example of how to operate with customers!
Your website though, still lists the wrong numbers.
Your website though, still lists the wrong numbers.
LC
Laubscher C's update28 Jan 2022, 15:16
Reviewer Update
I got hold of a consultant, and unfortunately did not get her name. What a super service person this was. If Vodacom wants to learn how to keep customers, speak to the lady that helped me, and USE her as an example of how to operate with customers!
Your website though, still lists the wrong numbers.
Your website though, still lists the wrong numbers.