ZK
Zosia K

1 reviews | Active since Aug 2016

05 Oct 2016, 21:42

Private Number Crisis

<p>My cellphone number randomly changed to private number when calling out. </p> <p>I have 8 reference numbers where this problem was apparently resolved. I can't get into my gate because private number is not recognised - I have been stuck outside my home, alone, late at night on numerous occasions! Some of the people I phone have blocked private numbers from phoning their phones or nobody knows that it's me calling so they either ignore my call or don't call back!</p> <p>I feel endangered as in the case of an emergency I can't contact anyone!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team