SJ
Shuaib J
1 reviews | Active since Jul 2022
05 Dec 2023, 09:31
privacy issue
transfer of ownership was completed, however, the fibre product is still connected to the old owners email and ID so they can now access my information and any changes I make to my fibre plan is now sent to them.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Dec 2023, 09:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2023, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SJ
Shuaib J's updateReviewer Update
06 Dec 2023, 19:06nobody has contacted me. Your social media team advised this was escalated 9 days ago and dead silence since then.
SJ
Shuaib J's update06 Dec 2023, 19:06
Reviewer Update
nobody has contacted me. Your social media team advised this was escalated 9 days ago and dead silence since then.
SJ
Shuaib J's updateReviewer Update
11 Dec 2023, 12:57What are you speaking about? I havent received a phonecall or email? Just an sms stating my ticket has been closed!
SJ
Shuaib J's update11 Dec 2023, 12:57
Reviewer Update
What are you speaking about? I havent received a phonecall or email? Just an sms stating my ticket has been closed!