1 reviews | Active since May 2016

11 Apr 2017, 14:55

Principal number

<p>Why is that when Vodacom is looking for me, they call me on all the numbers on my contract excepct the principal number they have on file. I have taken a new contract with Vodacom again and advised them that my principal is my number and should they or RAM couriers wants tio make contact with me, they should call me but yet, they call my daugher. WHY? PLEASE TELL ME WHY IS IT THAT VODACOM HAS MY PRINCIPAL NUMBER ON FILE BUT YET THEY CALL ME ON ALL OTHER NUMBERS</p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 16:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Apr 2017, 09:15
Official

Dear Steph****

Sincere apologies for the inconvenience caused.

I've updated your primary contact details.

Kind Regards

DL

Best regards,