KS
Kyle S
1 reviews | Active since Nov 2020
16 May 2023, 13:35
Prime Video/Showmax Not Working
Shockingly bad service. I've been billed monthly for Showmax Pro and Prime Video subscriptions since last year via my Vodacom account with no problems. When I tried to use these services this month, I was told my account was in arrears. I've contacted Vodacom and forwarded screenshots of my latest invoice with the charges for these services clearly visible, but I've not gotten any help.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 May 2023, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2023, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Kyle S's updateReviewer Update
16 May 2023, 14:23My cell phone number is ***. The cell phone number I provided belongs to my wife. Please contact me. I'm the account holder.
KS
Kyle S's update16 May 2023, 14:23
Reviewer Update
My cell phone number is ***. The cell phone number I provided belongs to my wife. Please contact me. I'm the account holder.
Vodacom's replyOfficial
16 May 2023, 15:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you have been in contact with our Social Media Team with regards to your query and was advised accordingly.
Regards Consumer Website Team
Our records shows you have been in contact with our Social Media Team with regards to your query and was advised accordingly.
Regards Consumer Website Team
Vodacom's reply16 May 2023, 15:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you have been in contact with our Social Media Team with regards to your query and was advised accordingly.
Regards Consumer Website Team
Our records shows you have been in contact with our Social Media Team with regards to your query and was advised accordingly.
Regards Consumer Website Team
KS
Kyle S's updateReviewer Update
16 May 2023, 16:08I was in contact with your Social Media Team however I was not happy with their reply. I forwarded them screen shots of my latest invoice clearly showing the subscription charges and I was told to load airtime? Hence, I must pay twice for the same service. That doesn't make any sense. If I am supposed to load airtime why is Vodacom deducting charges for these services?
KS
Kyle S's update16 May 2023, 16:08
Reviewer Update
I was in contact with your Social Media Team however I was not happy with their reply. I forwarded them screen shots of my latest invoice clearly showing the subscription charges and I was told to load airtime? Hence, I must pay twice for the same service. That doesn't make any sense. If I am supposed to load airtime why is Vodacom deducting charges for these services?