Prime Fail

Hi Guys. I do not want to air my issue here but it seems there is no proper way of getting hold of Vodacom anymore. I have tried the customer care call centre, but the consultant is unable to help me (In fact does not know where to start). I have also learned how unhelpful Tobi is for anything out of the ordinary.

So you guys have been emailing and WhatsApping me what seems like a nice RedVIP reward, Lifetime access on Vodacom for Prime Video. I thought this was a very nice gesture.. but my word the system is soo broken. It has been a month now, and I still cannot activate it. Every time I try and activate it, it takes me to https://offers.vodafone.com/za/error and then it says Ooops! Something went wrong.

At first, I already had my own Prime subscription, so I cancelled mine as per Vodacom's instructions in the messages. I waited for my subscription to fall away and tried again, but still no luck. That is when I started down the rabbit hole of trying to get help from Vodacom. This is an impossible task.

I have now given up, and I will activate and pay for my own subscription again but guys, come on, It is a great reward and a great Idea, but once again, I am left irritated and disappointed.

In the future, if you are going to try something like this, please at least advise how we can contact you for assistance, cause really, this is more punishment and disappointment than a reward.