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Nomakhwezi Qolo-Msuthwana

1 reviews | Active since Aug 2017

07 Jul 2023, 11:11

Pricing Plan Changed (Not being truthful)

On the 14 June someone called at Vodacom saying that they can see that I'm not using my sms and they want to reduce the amount I pay every month and give me cheaper rate on all 4 numbers but instead this person increased

I spoke to Mongezi and he said he escalated but I have received a statement and the amount is R4700 which I will not be able to pay. I called again today and spoke to Wandile who is not sure when they will reverse the the price to the original price plan.

Can this be a priority and the credit be done ASAP on my account and I am getting agitated with this endless problem I am receiving from Vodacom

I'm shocked by the fact that Vodacom does not listen to what is offered to customer to confirm before changing the pricing plan for the customer I am really not happy with the treatment that I am getting and I am loosing all the hope I had on the account

Please credit my account before 15 July 2023 and use the old pricing I had

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Replies (4)
Vodacom
Vodacom's reply07 Jul 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply14 Jul 2023, 08:23
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

Best regards,

NQ
Nomakhwezi Qolo-Msuthwana's update07 Aug 2023, 07:47
Reviewer Update
Hi Vodacom I am really angry because nothing happened yet to the billing instead it increased from R4747 to R5200 I have asked that the pricing Plan done recent to be reversed nothing happened and I will not have this amount of money. This is an individual account not business

Please take away the game purchases and content from all my numbers asap

I need my credit today
NQ
Nomakhwezi Qolo-Msuthwana's update31 Aug 2023, 19:02
Reviewer Update
I still have not received credit instead the amount increased

I noticed that vodacom deduct advance airtime when I buy airtime and deduct on the statement. I need vodacom to look when did they start deducing the advance on my statement my phone is blocked but my credit is still not given

I will not pay R5500 again this month